Support

B9 Customer Service & Support

⚡ Fastest ways to get help

In-app support chat is the quickest route; email is the backup.
Have your account email and transaction details ready to skip back-and-forth.
Common fixes for locked advances and duplicate repayments are below.

Last updated July 16, 2026 · Fact-checked against B9's live app listings ✓ Verified Jul 2026

Need to reach a human at B9? Support is handled inside the app and by email. Here's how to get help fast and what to try first.

How to contact B9 support

In-app support: the fastest route — open the B9 app and use the help or support section to start a conversation.
Email: B9 responds to support requests by email. Include your account email and a clear description of the issue.

Before you contact themHave your account email, the exact amount involved, and a screenshot ready. It speeds up account-verification and dispute questions significantly.

Common issues & quick fixes

My advance won't unlock

Advances require a qualifying direct deposit to have posted to your B9 account, a positive balance, and an account in good standing. Confirm your deposit actually landed in B9 — not your old bank.

A repayment was attempted twice

Some users have reported duplicate repayment attempts. Contact support with the transaction dates and amount; keep your own record in case you need to dispute.

I was charged to move my money

Instant external transfers carry a fee. Use the free standard ACH option or spend from the B9 debit card to avoid it. See fees & plans.

My account was closed or restricted

This usually ties to verification or deposit issues. Ask support for the specific reason and what's needed to resolve it, in writing.

Want to cancel instead?

If your issue is really "I want out," see our step-by-step walkthrough to canceling B9 membership and moving your direct deposit back.

Frequently asked questions

How do I contact B9 customer service?

Use the in-app support/help section for the fastest response, or reach B9 by email. Include your account email and details of the issue.

Does B9 have a phone number?

B9 primarily handles support through the app and email rather than a public phone line. Start in the app's help section and provide clear details to speed things up.

B9 took a payment twice — what do I do?

Contact support with the transaction dates and amount and keep your own records. Some users have reported and resolved duplicate repayment attempts this way.